Refund policy

30-day money-back guarantee

We want you to love your Hourbelle coat. If it is not right for you, you have 30 days from the day your order is delivered to ask for a refund.

How to ask for a refund

1. Write to us through our contact page within 30 days of delivery, with your order number.
2. We reply within one business day with the return instructions.
3. Once your return is on its way to us (or approved without a return), we refund you to your original payment method. Your bank may take 5-10 business days to show it.

Damaged, faulty or wrong item

If your coat arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, and you will not pay for any return shipping.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. Please send the coat back unworn outdoors, unwashed and as it arrived.

Exchanges

Need another size or colour? Contact us and we will help you swap it.

Bundles

You can return one coat from a bundle. We refund what you paid for that coat, so the bundle saving is kept on the coats you keep, shared equally between them.

Shipping protection

Shipping protection is optional. If a protected parcel is lost, stolen or arrives damaged, we send a new one or refund you. The protection fee is refunded only if the whole order is refunded before it ships.